Privacy Policy

FITNESS CARTEL PTY LTD (ABN 60 640 209 007), operating under the brand Terrough, is committed to protecting the privacy of individuals who use our health clubs, website, and related services. This policy describes the personal information we collect, how we use it, and the steps we take to safeguard it.

Information We Collect

We may collect the following types of personal information:

• Identity information such as your name, date of birth, and gender.
• Contact details including email address, phone number, and postal address.
• Health and fitness information provided during membership sign-up, consultations, or fitness assessments, such as medical conditions, injuries, and training objectives.
• Payment information required to process membership fees and other transactions, handled via secure third-party payment providers.
• Technical data when you visit our website, including IP address, browser type, device information, and pages viewed.
• Records of communications including form submissions, emails, and phone calls.

How We Use Your Information

We use your personal information for:

• Processing and managing your membership and club access.
• Delivering fitness, wellness, and related services.
• Communicating about class schedules, club updates, and promotional offers.
• Meeting legal and regulatory obligations, including workplace health and safety.
• Improving our website and services through anonymised analytics.
• Responding to enquiries and providing customer support.

Legal Basis

We process personal information on the following grounds:

• Contract performance: to fulfil our membership and service agreements.
• Legitimate interests: to operate and improve our business, where such interests do not override your rights.
• Consent: for marketing communications, which you may withdraw at any time.
• Legal obligation: where required by Australian law.

Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Payment processors for billing and transactions.
• Cloud and technology providers who store or process data on our behalf under strict agreements.
• Government or regulatory authorities when required by law.
• Professional advisers such as lawyers and auditors on a confidential basis.

Retention

We retain personal information only for as long as necessary for the purposes described in this policy or as required by law. Membership records are typically kept for seven years after the end of the membership. Website analytics data may be retained in anonymised form for up to twenty-four months.

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. These include encryption, access controls, and staff training on data handling.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion where data is no longer needed.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner.

Cookies

Our website uses cookies and similar technologies. For details, see our Cookie Policy.

Contact

For privacy enquiries, contact us at info@terrough.com or 07 3065 9812. FITNESS CARTEL PTY LTD, 815 Zillmere Rd, Aspley QLD 4034.